Policies and Procedures What We Will Do: - Super Trooper Scoopers Inc. will thoroughly clean your yard free of pet waste, double bag and haul away.
- Super Trooper Scoopers Inc. will disinfect tools and shoes after each cleanup.
- Super Trooper Scoopers Inc. will make sure your gate is secure.*
- Super Trooper Scoopers Inc. will make every effort, to the best of our knowledge, to inform you of any concerns regarding your pets stool.
- Super Trooper Scoopers Inc. will treat all pets and owners with kindness, respect and professionalism.
What We Cannot Do: - Super Trooper Scoopers Inc. cannot jump over a fence due to gate being locked.
- Super Trooper Scoopers Inc. cannot pick up common trash.
- Super Trooper Scoopers Inc. cannot enter your yard if your pet is out and may be aggressive.
- Super Trooper Scoopers Inc. cannot service your yard thoroughly with heavy leaves, high grass, rocky areas or debris. We will do the best we can under these circumstances.
Billing Procedures:
Invoices are delivered by U.S. Mail and e-mail (if you are internet active).
All invoices are delivered on the 20th, with a due date on the 1st.
A late charge of $5 will be added on all invoices received after the 1st.
There is a $30 fee on all returned checks due to insufficient funds.
If payment is not received by the 1st, service may be suspended until payment
is received. Thank you for understanding. Here at Super Trooper Scoopers Inc. we have NO contracts. You may stop and continue service as the need arises. If you have to suspend service, please note that if your pet is still continuing to use the yard, there may be an additional charge on your next visit due to the additional accumulation of waste.
*Unrestricted Access to Service Area:
Super Trooper Scoopers must have unrestricted access to the area to be serviced. If you
have a lock on your gate, you must provide us with a key or lock combination to service your yard in a timely manner. There must be a properly functioning latch on your gate that is accessible from inside and outside. We cannot service your yard if your gate is somehow “rigged” in a manner that does not guarantee secure closer. Attempted Non-Service Visit:
If your scooper attempted to service your yard but was unable due to a
locked gate, aggressive dog in yard or any reason beyond our control, we
will return on your next scheduled service day. A note will be placed on
your front door explaining the reason for the non-serviceable visit. Credits
cannot be applied due to situations beyond our control.
Inclement Weather Policy:
If we are unable to service your yard due to heavy rain or lightning, ice or
snow or any other severe weather, we will return on the next scheduled service
day. Your monthly rate will remain the same due to double the amount of waste
on the next scheduled visit.
Holidays:
Super Trooper Scoopers Inc. observes the following holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.
If you ever have any questions or concerns, please feel free to
call us Monday thru Friday 8am – 8pm or Saturdays 8am – 5pm. 719-287-8228 |