What should I expect on your first visit?
On our first visit we would like to meet you and your pet(s) to get acquainted. Any needs or concerns you or your pet have will be discussed. We will do an initial cleaning to completely rid your yard of accumulated pet waste. After you have inspected and approved of the cleaning, payment for the initial cleaning and your first month of service will be collected.
Are you insured?
Yes, we are fully insured.
How often will you scoop my yard?
We offer daily, weekly, twice a week, every other week, and one-time service options. You choose what works best for you.
Do you have any specials/discounts?
Super Trooper Scoopers offers a 10% discount for working dogs, seniors (65+), and the handicapped.
What about referrals?
Tell your friends about our service and receive a free visit for each friend who signs up for continuing service.
Does the first visit cost more?
Initial clean-up fees are based on the amount of accumulated waste in your yard. The fee is $30 for the first two gallons of waste collected and $10for each additional two gallons of waste collected.
Do you offer year-round service?
Yes! Your dog doesn't stop doing his business, so we don't stop doing ours!
Do you offer one-time service?
Absolutely! One time service fees are $35 for the first two gallons of waste collected and $12.50 for each additional two gallons of waste collected.
What do you do with the waste?
Our business is here to make your life easier. We scoop, bag, and completely remove your dog's waste from the premises so you don't have to deal with it ever again!
Do I need to be home when you scoop?
No, it is not necessary for you to be home when we come to scoop. We don't want to add another "to do" to your busy schedule!
Can my dog(s) be in the yard when you scoop?
In most situations your pet(s) may be in the yard when we scoop. We got into this business mostly because of our love of animals. For the safety of your pet(s) and our service technicians, if your dog is territorial or aggressive, we will ask that you keep him confined on service days.
Will you scoop my yard regardless of weather?
We are able to scoop in most weather. However, if there is heavy rain or snow on your service day, we will skip that day and make it up the following day if weather permits. If bad weather makes scooping impossible for 3 days after your service day, we will scoop on your next service day. Regular cleaning rates still apply due to the extra accumulation of waste. If there is a weather delay, rest assured that we will keep you posted as to when we will service your yard.
What area/cities do you service?
Super Trooper Scoopers services the following cities: Colorado Springs, Black forest, Falcon, Security, Widefield, Old Colorado City, Manitou, Fountain, Fort Carson, Peterson and Air Academy bases. How does your billing work?
For one-time only service, payment is required at time of service, there will be no billing. Continuing service is billed monthly one month in advance. Initial cleaning fees and your first month service charges are due on your first visit. For future months, invoices will be sent out on the 15th of the month and due on the 1st of the next month. Payments can be made by cash (in person), check, or money order. There is a $30 fee for checks with insufficient funds.
How will you get into my yard?
Super Trooper Scoopers service technicians are not allowed to climb fences, so we will need a way in to service your yard. If you are not comfortable leaving your gate unlocked, you can provide us with the key (or combination) to your lock.
What is your Lockout/Dog Out Policy?
If we are unable to service your yard due to a locked gate or aggressive dog(s) in the yard your regular service fee will be incurred.
Why is it important to remove dog waste?
Dog waste is more than just a nuisance - it can pose a serious health hazard. A number of common parasites, including round worm, are transmitted via dog feces. When infected dog droppings are left on the ground, the eggs of the roundworms and other parasites can linger in the soil for years. As a result, anyone who comes in contact with the soil also comes in contact with the infected eggs. |